Customer Experience

Innovation & Customer Experience (CX)

What is Customer Experience (CX)? As defined by Gartner, Customer Experience (CX) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and; thus, increase customer satisfaction, loyalty and advocacy. The better the customer’s experiences, the higher the effectiveness of the CX design (DeMere, 2017). Having an effective CX…

Incremental Innovation

Incremental Innovation

Incremental Innovation – The word ‘innovation’ has become a buzzword, synonymised with ground-breaking ideas that come to mind. For decades, innovation has played a vital role in the success of many different kinds of businesses ranging from manufacturing, service, and marketing industries. Innovation has caused an intense competition for market share that continues to escalate…

what is iso 56000

ISO 56000 for Innovation Management

What is ISO 56000? And request to download and digest the ISO 56000 pdf is one of the most frequently asked questions in the field of Innovation Management. In general ISO 56000 is a document created by the International Organization for Standardization (ISO). This document provides the vocabulary, fundamental concepts and principles of innovation management and its systematic implementation. This document specifies the terms and definitions applicable to all innovation management and innovation management system standards developed by ISO/TC 279. As such we prepared the brief infographics above which aims to provide a summary introduction to ISO56000 and how it relates to Innovation Management.

What is innovation in business?

Innovation in business video features Peter Glasheen who is an experienced consultant and Senior Executive with multinational company and international exposure. He has a creative and balanced approach towards technology, commercial, operational, and strategic outlook to getting better business results. His area of expertise includes Innovation Management, Business Consulting, Design Thinking, Product Innovation, etc.  …

Inno-Circle Workshop

Inno-Circle Workshop @ Adelaide, 4th March 2020

On 4th March 2020, Innoverce365 has, once again, successfully launched their Inno-Circle Workshop held at the Australian Institute of Company Directors (AICD) in Adelaide, South Australia. The attendees consist of 40 delegates from many different organizations of various kinds of industrial sectors. This workshop is generally a half-day event carried out from 11:30am until 1:30pm,…

KLCC Malaysia

Innovation In Malaysia

Innovation In Malaysia – In the business world, one of the most important elements an organization needs to possess in order to achieve and maintain success is ‘innovation’ (Kylliainen, 2019). However, not many know how innovation can play such a crucial role for the future of an organization. So, let us get into this one step at a time. Generally, according to Oxford Learner’s Online Dictionary (2020) ‘Innovation’ is “the introduction of new things, ideas or ways of doing something”. However, in the business context, innovation can act as a catalyst that can help a business grow and adapt in the marketplace (4 Important benefits of innovation in business, 2018).

innovation management assessment

Innovation Management Business Development Executive

We are looking for an ambitious and energetic Innovation Management Business Development Executive for our Malaysian operations to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.